To think that going online, and not talking to an actual human being, and solving my problem, by myself has opened my eyes, to the change in society, it’s belief in problem solving, and how so much of a disconnect there is amongst ourselves as a whole.
So my end though on how T Mobile in Gilroy, Ca., handled my problem, was, I will not go into that store again, will not recommend anyone to go to that store, and would like to think, that I would be compensated for such poor service ( which more than likely will go unanswered), but I have been with Sprint/ T Mobile for so long, I’m all but relegated to remain a customer (a paying customer) until whatever unforeseen event happens ,to end this relationship. Other than that, they didn’t suggest where those places might be located, or in any other way, try to direct me in a direction that I might be able to solve my dilemma. They told me to look for other T Mobile stores to see what they “might” have to offer. I was told they had nothing to offer or show me, in tablet devices. When I went to my local T Mobile store to upgrade my tablet, they were not helpful in any way, shape, or form. When I’m tempted to go to another carrier because of their app and website after being with them as long as I have, that speaks volumes about how horrible their app and website are!!Ĭan you please email at if you are still experiencing issues with the app.
But they need to fire their developers because this really looks bad on them. When I got to the end & filled out my physical address, it kept telling me the address saved successfully, but when I would try to continue, it said my address was invalid - no explanation! Just invalid! I finally decided to cancel & they have the audacity to give me a popup saying not to cancel now when I’m almost finished!! The sad part is that their website isn’t much better! It took me through the entire process & (of course) dropped the connection so I had to start over.
I decided I might try to upgrade using the app. I can pay my bill easily, but that’s the only easy thing about this app.
Every time I use this app something happens (usually in the very last step of the long, drawn-out, seriously cumbersome process) that loses a connection somewhere and I have to start the process all over again.
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